How To Self-Exclude or Apply a Time-Out on Your Account

Summary 

This article explains how to self-exclude , apply a time-out and deactivate your account on the Hollywoodbets UK platform. These responsible gambling tools allow customers to restrict their access for a fixed period or indefinitely. Instructions are provided for both self-exclusion and short-term time-out options, including how to manage the process via the account settings menu.

Process

How To self-exclude your account

1. Visit the https://hollywoodbets.co.uk/sports  and sign into your account.
2. Click the profile icon and go to Safer Gambling.
3. Select Self-Exclusion.
4. Choose your preferred exclusion period from 6 months , 12 months, 2 Years, 5 Years and Indefinite.
5. Click Save to confirm.

A confirmation email will be sent to you, verifying that your account has been self-excluded.

How To Time Out Your Account

1. Visit the https://hollywoodbets.co.uk/sports  and sign into your account.
2. Click the profile icon and go to Safer Gambling.
3. Select Time-Out.
4. Choose a period between 24 hours, 1 week, and 1 month
5. Click Save to apply the time-out.

You will receive a confirmation email once the time-out is active.

How To Close Your Account:

1. Visit the https://hollywoodbets.co.uk/sports and sign into your account.
2. Click the profile icon and go to Safer Gambling.
3. Select Deactivate Account.
4. A pop up message will appear confirming if you are sure that you want to deactivate your account. Then click "Yes". Your account will be automatically closed. 

You will not be able to log in once your account has been restricted, and this will remain in effect for the entire duration of the restriction period. Please ensure you withdraw any remaining funds before applying any restrictions to your account. If you need assistance after restricting your access, ask to be transferred to our Customer Support Team.

Once the restriction period has ended, you will need to request a transfer to a consultant to reactivate your account.